Syncing

[Green01]

Hi there

Every time I log into my fitbit account it is not syncing my steps I have tried turning phone off resetting fitbit turning Bluetooth and WiFi off , are there any other ideas 

[ashwolve]

@Green01 Hi and Welcome - do you have any other Bluetooth enabled equipment that maybe interfering with the Fitbit sync (ie second mobile in the house, kindles, ipads etc) you may want to try another area away from these devices to see if that could be the cause,

sometimes it takes a couple of minutes to update everything so if after 5 minutes nothing has changed swipe down to force refresh

failing that and I know you have tried some of the suggestions in this post but can I draw you attention to @SteveH  post in the following enquiry I think he covers just about everything else Sync problem with Android

hope there is something useful amongst these

failing that you may need to contact support the phone number will appear once the office is open (usually 0800 - 1900 Mon-Fri and 1000 - 1700 weekends in the UK)

Customer Support UK

This is for the UK but should you need to change country scroll to the bottom and look for United Kingdom with a down arrow next to it and click on the arrow now you can select your relevant country and the page will refresh

Kind Regards

Wayne