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Tapping to view heart rate graph often unresponsive

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‎04-27-2019 06:11

‎04-27-2019 06:11

When you tap on the heart tile you get a list of graphs of your heart rate per day. You are meant to be able to tap on each of these to view the graph in more detail. However, when I tap on them usually nothing happens. I have to keep trying for ages before it will actually respond to the tap and bring up the graph. Once I've managed to get it to recognise the tap, I can tap on any graph in the list with no issues for a short time.

 

I notice someone else reported this back in 2017: https://community.fitbit.com/t5/Android-App/Heart-rate-graph-issues/m-p/2246427#M60522

 

My fitbit is a Charge 3 and my phone is a Sony Xperia XA1 running Android 8.0.0.

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2 REPLIES 2

‎04-28-2019 11:06

‎04-28-2019 11:06

@d_baker It's great to see that you've visited the Fitbit Community!

 

I will assist you with your heart rate data on your Fitbit app. Try logging out from the app, restart your phone and log back in.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-29-2019 04:31

In response to AlvaroFitbit

‎04-29-2019 04:31

This didn't fix the issue for me, it just undid all my customisations to the tile layout which I didn't realise would happen 😞

 

Sometimes tapping on the heart rate graphs works and sometimes it doesn't. When it doesn't, the row doesn't even highlight, it just doesn't recognise the touch at all. In fact when I first got the fitbit I didn't realise you COULD tap on those graphs to view them closer, because of this!

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