Target cardio load missing

[Newnewj]

My wife gets a little range drawn on her cardio load graph but mine is missing. Mine always says "no target" even though I have a couple weeks of data and it has pop up messages about take it easy or that I should target a range.

[TBerg_25]

@LizzyFitbit I’m experiencing the same issue. It hasn’t been calculating the cardio load target for the last couple of days but used to before. I’ve had my watch for 3 months have worn it everyday since the purchase. I’ve tried to delete and reinstall the app as suggested above but it didn’t help. 

[martinbzz99]

Hello Lizzy, Rieko and all. Just wanted to advise that our ‘on and off’ relationship with Cardio Load (and Readiness Score for my wife) continues. Frankly I am resigned to it being unreliable and thus pretty useless unless I concede to switching to Google.

I also wanted to register that the ‘target ranges’ I get issued with (in the supporting text, never as an actual target) are more often than not, utter nonsense. I know that this is meant to only be an indicator and all the small print will tell us that we must judge for ourselves. To illustrate my point, I am a regular and pretty good distance runner in my mid-60’s. Cardio Load consistently expects me to run a half marathon then two days later a 10k and then another 10k within two days before another half marathon just to record enough cardio load to keep things ‘maintained’. I am not even noting the ‘lighter days’ that I am expected to do in-between. This is pretty daft, I am sure you will all agree. If I miss a day or at least don’t run as far as the load suggests, my target load range then increases still further and I get told that I am at risk of under-training…! So all in all, what could have been very positive is actually a poorly  executed addition to the Fitbit app. Personally I am finding it so frustrating that I am going to take it off my App screen and just rely on cardio zone and good old fashioned common sense.

Have Fitbit fun out there everyone.

[steve4776]

Hi ThinLizzy,

Do you have an update on this issue? I have had my Fitbit Charge 6 for about 6 months; and I am still having the issues these other users are experiencing (ie, some days I get a pop-up message recommending Cardio Load range, but on the cardio load tile it always says “no target”.)

I have been regularly updating the app when an update is available, believing that surely this time they have fixed the issue, but alas it still hasn’t been.

I cannot fathom why a solution has not been pushed onto an update. This ie extremely frustrating to users that were expecting this feature when they decided to purchase this product.

Also; I tried to access the form to fill out in the link you provided, but I get the error message that the link is not available. Can you please send me the new link to that form, so that I can maintain a glimmer of hope that my issue will eventually be resolved?

Thank you,

Steve

[steve4776]

Hi Abrienna,

Did filling out the form result in Fitbit fixing your No Target issue?

Thank you,

Steve

[Amstellodamois]

@steve4776 Do you use a Google account or a Fitbit one? Try a Google
account if it's not currently the case.

Nick

[TBerg_25]

Hi @LizzyFitbit,

do you have any status on this issue? It’s been almost 2 months since I posted and I haven’t seen any progress. 

[TBerg_25]

Hi @steve4776,

I also have the same issue and filled out the form. It hasn’t solved the issue. It’s been 2 months and I’m still waiting anxiously. 

[TBerg_25]

Hi @Amstellodamois,

I have a Google account and I’m facing the same issue. 

[LizzyFit]

Hi Steve, this message got tagged to me, but I don't work for fitbit support, so unfortunatly I can't help you

Thanks

Liz

[steve4776]

Thanks for the suggestion Nic.  Using Fitbit still as far as I know.  I do not want to change to a Google Account as I have 3 children in my Fitbit Family, and a notification popped up stating that I would first have to move them to Google accounts too, which I do not want to do.  This would be an odd fix but I will reconsider if I do not get a response from Fitbit on this issue. 

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Thank you. 

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Sorry!  It should have been @LizzyFitbit 

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Hi   , the "this link" did not open for me :(.  Can you please advise if there is a new link to fill out the form? 

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Thank you for sharing this. I do not want to migrate either.  Seems like a shady way to get a new feature to work properly. Shame Fitbit!

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Hi there, I did this but it still doesn't show a target.  Please help

[steve4776]

This is extortion...do better Fitbit!

[LizzyFit]

no problem at all, your not the first 😉 just had to let you know as didn't want you thinking you were being ignored 

[NirC]

I have the exact same issue. My app used to show a cardio load target, but now, only says"No Target". Funny thing is it still shows the clockface of fraction I achieved. So there must be a target number in the calculation. It just doesn't show.

[jwheel83]

I just started having this issue on my fitbit. I have been using Fitbit with cardio load targets for the last few months, and it has been very helpful. This morning for some reason I don't have a target. I have months on continuous data including yesterday, and yesterday I had a target range. I tried reinstalling Fitbit and I even got a new phone thinking that might fix it since my phone was old. I have a Google account, and this feature has been working until today. Bring back Cardio Load targets!