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Text Messages not displaying after Samsung S7 software update

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‎04-10-2017 07:48

‎04-10-2017 07:48

I have a Samsung Galaxy S7 and a FitBit Alta. When getting a text I have always been able to see who it is from and the message itself. Last week Samsung/Verizon pushed through their latest update and now I only get a message that I have a new message. It does not show who it is from or the text message itself. I am using Message+ and my carrier is Verizon. Has anyone else had this issue? And if so how did you resolve it?

Thanks!

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2 REPLIES 2

‎04-13-2017 08:21

‎04-13-2017 08:21

Hello @dam359, let me start by giving you a warm welcome to the Fitbit Community. I would recommend to try the following steps for troubleshooting: My tracker isn't receiving notifications (Android Fitbit app). It might be require to re-enable the notifications after the OS update you have received.

 

Give it a try and keep me posted how it goes.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer

‎04-13-2017 09:15

In response to RobertoME

‎04-13-2017 09:15

Hi RobertoFitbit. I have spoken to both FitBit and Verizon. I have paired/unpaired, reset notifications, turned off, turned on. I am using Message+ and all my settings for both my Fitbit and Samsung Galaxy S7 are set to show content. My Fitbit app notifications are set to phone calls, Message+, and notification widget is enabled. Yesterday Verizon told me to set my Alta back to basic? However their instructions were not what was showing up on my FitBit. Really disappointed that I can't get this resolved.

 

Thanks!

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