Text Msgs only show Sender's name (RESOLVED)

[AlessFitbit]

Fitbit Update: 9/12/19

Hey all!

We're still investigating and working on a fix for this text notification issue on Android. 

In addition to not receiving the correct text notification, we're now aware this is also affecting call notifications. Some of you may only see a previous caller's name and not the person actually calling you at the time you're receiving the notification. 

When we have more information for a fix, we'll announce it here in this thread. Please stay tuned for updates! 

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Fitbit Update: 7/30/19

Hi everyone.

We're aware of these issues with receiving only the sender's name from your text messages. This appears to have started with the Fitbit for Android app version 3.0. If you're experiencing this yourself with your Fitbit device, please know we're working on a fix. 

While our team investigates this further, we just ask for your patience. Once I have information for a fix, I'll make an announcement here on this thread. 

[Zigbell]

Excuse my ignorance but how do you install the 2.95 version

[abakale]

Thank you!

[HollieL.]

Has this issue been resolved yet? I just updated my fitbit but I still don't see the txt scrolling across , I see just the senders name...

[Gigib33]

All our fitbits are still doing the same as well! It is very frustrating!

[kricket_777]

I am also having this issue. Charge 2 and s8

[MicaelS]

Just adding myself to the list for this issue.

Plus my charge 2 has screen cracks.... Less than thrilling...

[Mushugirl]

Any word on fixing this, the latest update didnt do anything.

[EdPalm]

I actually just "solved" it but I am scared. Found an "Alpha Pronto Karate" (won't let me use the abbreviation - see first letters) Fitbit version 2.95 out there and installed it. My phone wasn't happy and did not want to load any of the attempts from multiple sites - and I didn't install until I found a site that at least "appeared" more reliable with less popups and ads. Told the phone I understand the security risk and did it.Well, this morning it is working again.If there were versions after 2.95 (which there were) then I don't really know what bugs I just re-opened. I also don't know when it will update again and wipe it out.The sad thing is that if we can figure this out by going back in time, why can't Fitbit just use 2.95 as 3.5 (or whatever) and fix the many who are stuck with this problem?

[karpstyles]

Shame your helplines don't know this. They say it is my phone!!!!!!!!!

[B9th]

Mines still not fixed. Very frustrated

[Lizbit50]

Just installed a 10 minute update pushed to my Charge 2 and no change in this issue.  Very sad that the fitbit techies can't resolve the lack of text detail notification displaying on the fitbit.  Maybe they need to look back at their old program coding from two months ago...

[Astormsabruin1]

This issue has been on going.  I have tried all the fixes.  Yesterday my Charge 2 began to continuously scroll through the screens and vibrate.  Runs the battery down fast but still works.  So upon investing found that is also an unresolved issue.  I began looking into replacement devices.  Reading the blog on the Charge 3, I found they have a help topic for the messages.  Within the topic there is a heading with a long list of things to do, including all app and phone settings.  The heading is "WHY ARE MY NOTIFICATIONS DELAYED OR MISSING?"  

https://help.fitbit.com/articles/en_US/Help_article/1610/?q=Notifications&l=en_US&fs=Search&pn=1

I haven't worked through them all yet.  Even if I get that corrected I think the other issue is terminal.

[LiliyaFitbit]

Hello everybody, thank you for participating in the forums. I am sorry for the delayed reply. 

Thanks to all for the efforts to resolve the issue, sharing the solutions and helpful tips to help other users. I would like to confirm that we’re aware of this issue and are working to identify a resolution as quickly as possible. We will not be able to provide you with an estimated time frame for the fix to be applied. I appreciate everyone's feedback, I understand that this can be very frustrating, our team is always working on improving our devices and user experiences, and your comments are always welcome. 

I am sorry for any trouble. I appreciate your patience and understanding while we work to improve your experience.

@MicaelS I am sorry to hear the screen on your Charge 2 cracked. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.

I'll be around if you need further assistance.

[Shawnrunner]

Any update? This is getting really old.

[HotPilatesJunki]

Im not receiving any notifications aftee the update and prior to, i was getting incorrect sender names without the message content. 

[kamvel65]

Any update on when this will be fixed

[B9th]

Now I get nothing

[SunsetRunner]

This is a shocking amount of time for you to still be saying "Yeah, we know there's a problem, but still can't fix it". This is not a new feature you're attempting to introduce; this is existing functionality that clearly wasn't tested prior to rollout, and now over a month later, no one can look at the old code to figure this out? You can't provide the previous version of the software for those of us willing to install it, and instead making us rely on shady mirror sites?

This is a really poor showing in customer support, and, shockingly, not the first time an issue incredibly similar has occurred, since I dealt with *no* text notifications about a year ago with the same device. Is there anyone doing QA testing prior to release, or is that the kind of luxury only afforded to people who spend money on the latest and "greatest" products?

[Jbtinkerbell]

This is good to know since i was going to get a different one if it was not fixed now i won't thank you

[JBit56]

Not only will the text message only show the senders name, the caller display is incorrectly showing the name of the last call answered. I have missed some important phone calls because of this. I have downloaded all the updates and did the firmware update to the Charge 2. Still not fixed.