help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Text Notifications not Showing Correctly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-05-2019 06:04 - last edited on ‎07-07-2019 05:44 by Fitbit Moderator

‎07-05-2019 06:04 - last edited on ‎07-07-2019 05:44 by Fitbit Moderator

Text messages not showing up after recent app update. Shows the person texting but not the message content. I have done all the bluetooth resetting, all the recommended system and app checks i could find about this issue. Nothing works after the latest fitbit app update. Samsung galaxy s8+ android version 9.0 pie. Phone and apps are up to date.

 

 

Moderator edit: Clarified subject

Best Answer
6 REPLIES 6

‎07-07-2019 05:42

‎07-07-2019 05:42

Welcome to the Forums @SunsetRunner.

 

Thanks for bringing this up and trying all of those steps to get the notifications to work.

 

In this case, I'd like to ask some questions to better understand what is going on:

  • What messaging app are you using on your phone?
  • What Fitbit are you using?

In the meantime, I'd like to recommend that you try setting a different messaging app as the default one and then set notifications up with that one. That should help in getting the notifications to work properly.

 

Keep me posted on how it goes or if there are any other questions on the matter.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎07-12-2019 06:10

In response to LanuzaFitbit

‎07-12-2019 06:10

I am also having the same problem.  Was working fine until the last update. I have an Alta and Galaxy 10.  Have tried all recommended remedies. 

Best Answer

‎07-12-2019 09:33

In response to Shanna_G

‎07-12-2019 09:33

As recommended i changed my messaging app. I am currently using Textra and the messages are now coming through my Fitbit. I dont know why the default samsung meassaging app stopped working but i have no issues now.

 

Try Textra !   HTH..... 

Best Answer

‎07-12-2019 14:03

In response to LanuzaFitbit

‎07-12-2019 14:03

This is also happening to me on a Galaxy 10 and an Alta. Started happening sometime in the past few days after an update. It vibrates and shows the messenger's name but no text after. 

Best Answer

‎07-12-2019 14:15

In response to SunsetRunner

‎07-12-2019 14:15

Textra worked. I do hope they fix the issue with Android soon.  Seems silly to have to download an alternative app to get messages when there was no previous issue until this update.  I'd gladly go back to the old version if it was possible. 

Best Answer
0 Votes

‎07-12-2019 15:37

‎07-12-2019 15:37

Same thing here. Need a fix .

Best Answer
0 Votes