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Text messages not coming through to Samsung 9

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‎11-12-2019 19:55

‎11-12-2019 19:55

My phone (samsung s9) and fitbit app are up to date. The watch however is not showing my text or phone calls. It has once or twice but usually only on weekends. Is there a setting I am missing somewhere? Is anyone else having these issues? 

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‎11-14-2019 08:16

‎11-14-2019 08:16

@gmholmes A warm welcome to our Community! Sorry for the delay in my reply.

 

Let me help you with your missing text notifications. Which Fitbit device do you have? You can refreshing the link between your phone and your device by doing the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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