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pairing Samsung A40 and Alta HR

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‎11-12-2019 13:26

‎11-12-2019 13:26

I have tried all the options of trying to pair phone with fitbit and its still not happening.

Is it because my phone is not compatible?

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‎11-14-2019 08:26 - last edited on ‎11-04-2025 05:23 by Fitbit Moderator

‎11-14-2019 08:26 - last edited on ‎11-04-2025 05:23 by Fitbit Moderator

@mum2three68 Welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you with pairing your Alta HR with your phone. As you mentioned your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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