03-26-2018
05:56
- last edited on
03-28-2018
04:40
by
RobertoME
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03-26-2018
05:56
- last edited on
03-28-2018
04:40
by
RobertoME
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I am unable to receive text notifications on my Charge 2 from my Galaxy s9. Is there a patch I keep to install?
Moderator Edit: Updated Subject For Clarity.
07-01-2019 18:52
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SunsetRunner
07-01-2019 18:52
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That is so frustrating.

07-02-2019 04:50
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07-02-2019 04:50
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>From the mobile app, click on the envelope in the upper right corner. Under
Devices, click on Versa. Under General , click on Notifications, then click
on Text Messages. If you are receiving all you messages on your phone
through Messenger (which my device forced me to do), check the box for
Messenger. I hope this was helpful.

07-02-2019 06:29
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07-02-2019 06:29
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Yes. I receive text notifications with just the name and a text bubble. For about a week I do not receive the body of the text. ARGH!!!!! That is half the reason I purchased a FitBit. If they don't fix soon, I'm going to buy and Apple phone and watch. Very disappointing.
07-02-2019 06:34 - edited 07-02-2019 06:46
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07-02-2019 06:34 - edited 07-02-2019 06:46
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Yesterday, after the latest Fitbit app update from the google play store, my fitbit Alta HR started only showing the name of the text sender -- no message. It worked fine for months and months until then. I have the Samsung Galaxy S9. So I know it's connected/paired the right way since it's showing me that I have a text, and it's even showing me WHO texted, but the message body is no longer appearing on my Alta HR.

07-02-2019 06:59
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07-02-2019 06:59
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messenger.

07-02-2019 08:29
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SunsetRunner
07-02-2019 08:29
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I'm still not receiving anything. I did get a message on Twitter from Fitbit asking me to take a survey, seriously? OK, but you won't like it.
The problem still is not fixed and I'm just done.

07-02-2019 08:33
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07-02-2019 08:33
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service. Well so far not so good...
07-10-2019 10:40
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07-10-2019 10:40
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I have also noticed with every update my phone does I also have to update
the watch itself. Have you tried that as well?

07-10-2019 10:54
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07-10-2019 10:54
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How do you update watch, do a hard reboot?

07-11-2019 12:05
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07-11-2019 12:05
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07-28-2019 14:41
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07-28-2019 14:41
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I'm sorry I don't understand how it is not compatible. It was working fine until a few weeks ago.My messages were coming through on my fitbit from my android just fine, then they stopped and all i get is an icon with the name of the sender. What's up with that?
Rebecca

07-28-2019 17:42
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07-28-2019 17:42
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7-15-19 Fitbit support said they're working on it . . . Still waiting.

07-28-2019 20:51
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07-28-2019 20:51
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confirming that a "higher" up tech department was working on it.

07-29-2019 02:50
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07-29-2019 02:50
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Sent from Xfinity Connect Application

08-11-2019 18:13
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08-11-2019 18:13
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I have had my samsung s9 over a year & the text notification worked until about a month ago. Now all I get is the person's name. What do I do?

08-11-2019 18:22
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08-11-2019 18:22
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I have a Galaxy S9 as well and my text notifications stopped working also around June 27. Fitbit says they are working on a solution to the problem. I have since had an update to the Galaxy and Fitbit, but still not working. Very disappointed.

08-11-2019 18:26
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08-11-2019 18:26
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contacting fitbit many times and having my issue escalated to a higher
level. I would continue to contact them.

08-11-2019 18:52
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08-11-2019 18:52
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Yes same has happened to me, just a few weeks ago I was getting my txt on my fitbit. Now all I get is the name. For fitbit to be all they say, they are not doing a very good job with the S9. Not to impressed with them.

08-13-2019 07:17
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08-13-2019 07:17
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Sent from my Verizon, Samsung Galaxy smartphone

08-13-2019 17:29
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08-13-2019 17:29
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MAR2728 mine is back to just showing the name, no messages follow.

