Text on heart rate graph isn't complete

[ThomasTh]

I'm using the Fitbit with a German locale.

When I open the detail of a tracked exercise the heartrate graph only shows for one of three of my exercise. It seems as if the German text for "avg. beats/minute" and "max beast/minute" push down the graph out of the visible are. The translated text is "Durchschn. Schläge/Minute" and "Max. Schläge Minute" (although the "max beats/minute" text is actually not visible).

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @ThomasTh. Welcome! It's good that the community is growing!

Thanks for bringing this to my attention, as well for explaining that this happens when using the Fitbit app in German. Let's try some troubleshooting steps together:

1. Verify if the Fitbit app is updated to the latest version.
2. On your phone' settings, tap on Apps > Fitbit > Storage > Clear Cache.
3. Go back one screen and tap on force stop.
4. Reboot your phone.
5. Open the Fitbit app and try checking your heart rate graphs.

If you continue seeing the graph details incomplete, please take a screenshot of what you're seeing on the Fitbit app and attach it in your reply. To do that, check the instructions posted here. Additionally, let me know your phone's model and OS version.

I look forward to your response.

[ThomasTh]

I'm already using the newest version. Rebooting didn't change anything.

I have a Pixel 3 with an up to date system.

Here's a screenshot of what I see:

[LizzyFitbit]

Hi @ThomasTh. It's great to see you again and I'm sorry for my delayed response.

Thanks for getting back with the requested information and the screenshot of the Fitbit app. Since this shouldn't be happening, I've gone ahead and shared all your details to the team so they can look into this and further investigate. In the meantime, please make sure to keep the Fitbit app updated to the latest version so your data can continue syncing correctly.

I appreciate your patience and don't hesitate to let me know if you have another question.