Time Asleep is not calculating correctly

[AlessFitbit]

Fitbit Update: 9/30

Hi everyone,

We're aware of an issue where your time asleep is being miscalculated. 

You might have noticed your sleep duration has increased and time awake/restless are being included in the time asleep calculation. In addition, some of you might have seen sleep duration had increased, but now it has changed back to the previous calculation. 

As mentioned, we're aware of all these sleep miscalculations and are working to identify a resolution as quickly as possible. 

Thanks for your patience. Once we have identified a fix or resolution, we will update these threads. 

[suzydew]

I have an iPhone, if that matters, I see I found this by searching and it's an Android App message board.

[Lja_stwr]

Same issues...I've been sleeping badly. With lots of awake and restless times. Some have added 3-4hours and now show my sleep as really good. 

What's happened 

[Sue0311]

This has happened to me too including all past data as well.!! 

[erikalyn]

I noticed the same thing today and came here to find out why. It looks like it is now showing total amount of time in bed as the main number, including restless minutes, which are listed separately. I use my fitbit to track the amount of restful sleep I am getting, to try to improve that number and feel most rested during the day, so this makes the info much less useful to me. They need to switch it back.

[Sue0311]

I agree. I can still see restful sleep when I look at the individual night sleep pattern which doesn’t help when looking over a period of time.
Hope they fix this soon.

Get Outlook for iOS

[nyrunner123]

I am having the same issue.  Dashboard now showing the total hours I was in bed, not the total hours I was asleep!  This info is useless if you're tracking your sleep hours.

[Xandrushka]

Reviewing old sleep times, it now looks like times I was awake with insomnia are being counted as sleep. Ridiculous.

[Hajatom]

My sleep log has also reset to record time spent in bed rather than hours actually asleep, which as someone already said is of no use whatsoever. The whole history has reset to this which I find very strange. Hope it gets sorted soon.

I also find (when it is working properly) that the sensitive setting is too sensitive and the normal setting is not sensitive enough. Maybe I’m just expecting too much!

[Unicorno]

I hope they're monitoring it, I'm not sure though. I have also emailed them about the problem, I'll see what they say..

[sandiclarke4]

Let us know. Will be interesting to know what they say

[midusha]

same issue here for many people:

https://community.fitbit.com/t5/Android-App/Fitbit-sleep-data-changed-and-incorrect/m-p/3792281/high...

[Webbman]

I talked to a representative and he had me reset my fitbit then go to the website and change the wrist from dominant to non-dominant and
change the sleep to normal. I tried it last night and it worked. I am going back to my dominant arm tonight and see if it still works.


Gary

[kimcarr19]

Could you elaborate on how you know it worked? I did all you describe and all of my data is still skewed. Do you mean it tracked your sleep last night according to the new settings?

Thanks,
Kim

[Lilbiddy]

We know what they will say, "subscribe to premium, give us more money."

[SunsetRunner]

I'm having the same problem. It's really annoying.

I noticed that all of the screens report the correct duration of sleep except for the main Sleep screen and the individual sleep details screens (when you tap to see the details of a particular sleep). It's bizarre. 

I'm using a Samsung Galaxy S9+ with Android version 9, in case this info is helpful to anyone. Fitbit app is on the latest version, 3.6.1.

Issue started 2 or 3 days ago. Presumably when the app updated to 3.6.1 but I don't know for sure if that was the cause. 

[AD211]

Started a week ago. The sleep time logged in the Fitbit app dashboard and Fitbit sleep app main screen is different than the sleep reported in the tiles at the top of the Fitbit sleep app. The culprit is the time Awake. For the former, Awake time is less, while in the latter, it's more. The latter (sleep time reported with more Awake time) is what all three have been leading up to a week ago. 

What gives, Fitbit?

[Webbman]

When I open Fitbit and hit sleep it still shows high figures but then I click on today then the arrow top right and it shows the actual hours slept.

Gary

[BekGF]

I keep seeing the same question asked but can't seem to see any replies. Any responses yet?

[kimcarr19]

Got it! Thanks so much. I still hope it is reverted back to what it was but at east this gives some visibility into the stats.

[AranelS]

For the last several days, the app has been showing me the total time that I had my device tracking my sleep, rather than the time I actually was asleep.

So for instance, one day I added a track manually from 11pm - 7am, and the app is reporting 8 hours of sleep, even though it also says 39 minutes awake/restless. It should report 7 hours 21 minutes for that period, and that's what it used to do. The website reports the same incorrect times. So now basically it's telling me how much time I am spending in bed, not how much time I am spending asleep.

I'm also stuck with a permanent "0 sleep score" since my device doesn't give me a sleep score, so now I am getting no information about sleep at all. Half the reason I got my Fitbit One in the first place was to be able to track sleep!

Has fitbit decided to stop supporting these older devices entirely? I would be okay if they simply stopped updating them, but taking away features that were working fine is unnecessary. I can't see much point in buying a newer device if the same thing is going to happen to it eventually.