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Time on surge has not reset when returning from abroad

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‎10-22-2017 07:55

‎10-22-2017 07:55

Time on surge has not reset after returning from abroad.

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2 REPLIES 2

‎10-22-2017 08:10

‎10-22-2017 08:10

Your mobile gives your Surge its time @claphams

Make sure it is set to the right time zone before sync'ing by pulling down on the mobiles fitbit App screen.  If your Surge still "sticks" at the former time zone - check you App timezone setting from a browser at https://www.fitbit.com/settings/profile timezone is about midway down on the list.

(remember to hit the "submit" button all the way to the bottom prior to sync'ing again)

Hope this helps, welcome home!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎10-30-2017 01:35

In response to wmchapman

‎10-30-2017 01:35

Sorted it myself. Location was not set to automatic so it assumed i was still in europe.

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