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Tips for syncing issues after last update

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‎08-29-2019 07:08 - last edited on ‎08-30-2019 10:49 by Fitbit Moderator

‎08-29-2019 07:08 - last edited on ‎08-30-2019 10:49 by Fitbit Moderator

1. Go into MyAccount.

2. Scroll down to advanced settings.

3. Check to make sure "Auto Location" ls on.

My location was set to USA. Changed to Auto and could sync once again.

Best of luck!

JGC

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎08-30-2019 10:52

‎08-30-2019 10:52

Hi @JGC2019. Welcome on board.

 

I'm glad that your Fitbit device is now syncing, and thanks for sharing the steps that you tried. You did an awesome job and I'm sure others will find your post very helpful when troubleshooting their devices. 

 

By the way, I'd like to invite you to visit our Discussion Board where you can make friends, comment about your journey with Fitbit and create new topics!

 

See you around. 😉

Best Answer