help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Tops of my numbers disappeared

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-27-2020 17:11 - last edited on ‎01-28-2020 14:37 by Fitbit Moderator

‎01-27-2020 17:11 - last edited on ‎01-28-2020 14:37 by Fitbit Moderator

Why have the tops of my numbers disappeared?

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎01-28-2020 14:37 - edited ‎01-28-2020 14:41

‎01-28-2020 14:37 - edited ‎01-28-2020 14:41

Hi @tineepugmom, it's nice to see you again participating here in the Community Forums.

 

Thanks for your post. Unfortunately, I didn't understand your post to move forward and provide you helpful information to resolve your concern. What to you mean when you say "tops of my numbers"? Can you please provide more information and details about the inconvenience you're currently experiencing? 

 

Looking forward to your reply. 

Best Answer
0 Votes

‎01-28-2020 17:45

In response to RicardoFitbit

‎01-28-2020 17:45

Thank you for your response. When I look at the face of my Fitbit, the tops of the numbers are shadowed. This has started recently, in the last week. Sent via the Samsung Galaxy S8, an AT&T 5G Evolution capable smartphone
Best Answer
0 Votes

‎01-29-2020 18:41

In response to tineepugmom

‎01-29-2020 18:41

You're welcome @tineepugmom, sorry for the delayed reply.

 

Thanks for the details that were shared with me. If you haven't already done so, please restart your device following the steps that are specified on our help article: How do I restart my Fitbit device? and let me know how it goes.

 

Don't hesitate to contact me back if you need anything else. 

Best Answer
0 Votes