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Tops of my numbers disappeared

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‎01-27-2020 17:11 - last edited on ‎01-28-2020 14:37 by Fitbit Moderator

‎01-27-2020 17:11 - last edited on ‎01-28-2020 14:37 by Fitbit Moderator

Why have the tops of my numbers disappeared?

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎01-28-2020 14:37 - last edited on ‎09-12-2025 16:06 by Fitbit Moderator

‎01-28-2020 14:37 - last edited on ‎09-12-2025 16:06 by Fitbit Moderator

Hi @tineepugmom, it's nice to see you again participating here in the Community Forums.

Thanks for your post. Unfortunately, I didn't understand your post to move forward and provide you helpful information to resolve your concern. What to you mean when you say "tops of my numbers"? Can you please provide more information and details about the inconvenience you're currently experiencing? 

Looking forward to your reply. 

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‎01-28-2020 17:45

In response to RicardoFitbit

‎01-28-2020 17:45

Thank you for your response. When I look at the face of my Fitbit, the tops of the numbers are shadowed. This has started recently, in the last week. Sent via the Samsung Galaxy S8, an AT&T 5G Evolution capable smartphone
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‎01-29-2020 18:41 - last edited on ‎09-12-2025 16:06 by Fitbit Moderator

In response to tineepugmom

‎01-29-2020 18:41 - last edited on ‎09-12-2025 16:06 by Fitbit Moderator

You're welcome @tineepugmom, sorry for the delayed reply.

Thanks for the details that were shared with me. If you haven't already done so, please restart your device following the steps that are specified on our help article: How do I restart my Fitbit device? and let me know how it goes.

Don't hesitate to contact me back if you need anything else. 

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