09-01-2017
12:58
- last edited on
09-02-2017
05:28
by
RobertoME
09-01-2017
12:58
- last edited on
09-02-2017
05:28
by
RobertoME
Moderator Edit: Updated Subject For Clarity.
09-02-2017 05:22 - edited 09-02-2017 05:26
09-02-2017 05:22 - edited 09-02-2017 05:26
Hello @Snooker-Lady007, good to see you one more time in the Fitbit Community! I wold like to ask if is possible for you to share a screenshot of what you are seeing? This will allow me to have a closer look to the issue you are experiencing. For more to upload pictures please take a look at this post.
I haven't heard of a similar case, so my recommendation is to reset the app and clear its cache:
- Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list.
- Once you are there, clear the app cache and data and proceed to Force stop the app.
- Finish the workaround by restarting your phone. When your phone has initialized again, go back to your app and try again.
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Hope this helps. Let me know how it goes!
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