Track exercise not happening

[SunsetRunner]

My steps, heart rate etc are recorded, however if I go

Track Exercise --> and the "+" 

to get the app to track my location as I go for a walk or run, the screen goes blank momentarily and cycles back to the dashboard page.

Charge 2.

Phone OPPO AX7

Model CPH1903

ColorOS version V5.2

Android version 8.1.0

Fitbit is updated as of today.

Location is enabled for Fitbit.

I have tried uninstalling and reinstalling the app, restarting the phone and so on. 

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for listing all of those details and explaining the situation that you are experiencing.

The first thing I'd like to recommend that you try moving the location in which the app is installed. If it is installed in the phone's internal storage then move it to an SD, or vice-versa. To do so, please follow these steps:

1. Go to the application settings on your phone.
2. There, look for the Fitbit app and tap on it.
3. You will get an option to move the app to internal or external storage. Select it.
4. After the app has moved, restart your phone.
5. Try to run the app and get it to track your activity again.

That should help in case something related to the installation is preventing the app from opening up that function.

Keep me posted on how it goes or if you have any other questions.

[SunsetRunner]

No such option appears.

I go to Settings --> Apps ---> Fitbit.

My options from there are

Force Stop / Uninstall

Storage Usage (130Mb) --> Clear Data / Clear Cache

Data Usage Status --> Network Permission

Power Saver --> Allow/Disable/Smart Background running

Manage Notifications --> (various)

App Permissions (Location and all others enabled)

Allow Auto Startup (enabled)

Allow App Display in Full-screen (enabled)

Allow Notch Area Display (enabled)

Open by Default

[LanuzaFitbit]

Hello @SunsetRunner.

Thanks for taking the time to check on that and reaching back with what you get.

I'd like to let you know that we’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[SunsetRunner]

So basically I just have to cross my fingers and hope that a future update fixes it?

Hmm.