I have scoured these forums and found post after post of users having issues with their Fitbit trackers syncing with their budget phones or less known brand phones (I have a Moto G5 Plus). I have reinstalled the app, restarted my phone, restarted the Alta, re-paired the Alta, bluetooth off then on, time and again as all the responses to those posts recommend. Nothing has worked consistently. And when those tactics fail for other users, I have seen response after response from Fitbit reps basically saying, "Welp,if that didn't work just know the phone you have is not on the list of compatible devices, so thanks but you're SOL. Let us know how else we can help!"
I have an idea on how you can help. Can we get an actual solution to this problem? These posts date back for months. What is Fitbit doing to address this? Is your recommendation that we need to go and spend $800 on a flagship device because those are the only devices you will bother to support? Fitbit hasn't added a Motorola phone to their list of compatible devices in over two years. Are they planning to? Do I need to return my Alta HR? You tell me...
