08-09-2017 23:41
08-09-2017 23:41
Looks like a lot of people have been having problems with the Fitbit app since the recent Verizon /Android update. 2 days now haven't been able to sync Flex tracker with phone. Only on computer. Very inconvenient. Losing patience.
08-10-2017 03:06
08-10-2017 03:06
I was just coming in here to see what I was doing wrong - seems it's not just me, afterall!
I can get my tracker to sync occasionally during today, but from 6pm yesterday until this morning, I had nothing, and then again today from about 6pm, I've not been able to sync. I keep getting "tracker not found" popping up.
Anyone have a solution yet?
08-10-2017 12:56
08-10-2017 12:56
I am having the same problem with my surge as well as another device, garagemate, that connects in an identacal manner. Both stopped working at 11:25 PM PDT on last Monday.
I just spent an hour or more on the phone with Verizon. I just finished a complete factory reset, (what a nightmare) and still no sync. Looking at bluetooth in settings. Under Paired Devices it says Surge(Classic) connected as an input device
I have a Samsung Galaxy S5.
It would be usefull if we all posted what kind of phone we are using.
08-10-2017 16:48
08-10-2017 16:48
I have an S6. Reinstalled the app, reset device. Made sure it has the permissions, etc. Looks like Fitbit needs to help us out.
08-11-2017 08:12
08-11-2017 08:12
I also have a galaxy 5 won't sync. Fitbit please help!!!
08-11-2017 21:35
08-11-2017 21:35
I'm going to contact Fitbit on via twitter @ support. Looks like they are not helping us out on these boards.