Tracker not found

[Angienosync]

Help. My charge Hr has worked fine for 2 weeks. Now the app tells me tracker not found. I have turned tracker and app on and off.

[SolangeE]

Hello, @Angienosync! Welcome aboard.  Have you tried these troubleshooting steps for syncing issues?

Let me know! 

[Angienosync]

No. Still not working!

[SolangeE]

 @Angienosync, thanks for the updates. Hmm...this is very weird. As a last resort you can try to Uninstall and Reinstall the App. What do you see on the screen when you try to sync or setup?

If none of those work, please get in contact with our Customer Support team. 

[Angienosync]

Hi. I have uninstalled the app and reinstalled it. All it says is tracker not found. I have installed the app on my partners phone and it works fine!!!

[ErickFitbit]

@Angienosync Thanks for taking the time to try the suggested troubleshooting on your own. As that didn't help you get back on track, I recommend getting in contact with our Support Team and letting them know the full details of your experience. I am confident that our team will be able to provide you with further options for getting back on track.