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Tracker not found

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‎10-19-2016 04:12

‎10-19-2016 04:12

Help. My charge Hr has worked fine for 2 weeks. Now the app tells me tracker not found. I have turned tracker and app on and off.
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‎10-19-2016 09:01

‎10-19-2016 09:01

Hello, @Angienosync! Welcome aboard. Robot Very Happy Have you tried these troubleshooting steps for syncing issues?

 

Let me know! 

Solange | Community Moderator, Fitbit
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‎10-19-2016 09:33

‎10-19-2016 09:33

No. Still not working!
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‎10-20-2016 06:21

In response to Angienosync

‎10-20-2016 06:21

 @Angienosync, thanks for the updates. Hmm...this is very weird. As a last resort you can try to Uninstall and Reinstall the App. What do you see on the screen when you try to sync or setup?

 

If none of those work, please get in contact with our Customer Support team. Man Very Happy

Solange | Community Moderator, Fitbit
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‎10-20-2016 09:23

‎10-20-2016 09:23

Hi. I have uninstalled the app and reinstalled it. All it says is tracker not found. I have installed the app on my partners phone and it works fine!!!
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‎10-20-2016 11:31

In response to Angienosync

‎10-20-2016 11:31

@Angienosync Thanks for taking the time to try the suggested troubleshooting on your own. As that didn't help you get back on track, I recommend getting in contact with our Support Team and letting them know the full details of your experience. I am confident that our team will be able to provide you with further options for getting back on track.

Erick | Community Moderator

It's all about the food! What's Cooking?

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