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Tracker not found

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‎10-16-2018 14:15

‎10-16-2018 14:15

Tracker is fully charged yet no lights are working and when trying to sync it says tracker not found. Please help

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‎10-17-2018 00:40

‎10-17-2018 00:40

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

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2 REPLIES 2

‎10-17-2018 00:40

‎10-17-2018 00:40

First thing to try when a fitbit misbehaves is a restart using the following procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

It does no harm and can sort out all sorts of issues. You might need to give it a few tries though as it's known to not always work.

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‎10-22-2018 11:31

In response to SteveH

‎10-22-2018 11:31

Thank you, managed to get it sorted 

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