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Tracker not receiving text Notifications

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‎03-09-2017 21:25 - last edited on ‎03-10-2017 03:45 by Moderator Alum

‎03-09-2017 21:25 - last edited on ‎03-10-2017 03:45 by Moderator Alum

My Alta doesn't receive messages .. It says it's compatible with my Samsung Galaxy S5

 

Moderator edit: Subject for clarity

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‎03-10-2017 00:40

‎03-10-2017 00:40

There are a few steps involved in setting up notifications. Fitbit have produced a guide here: https://help.fitbit.com/articles/en_US/Help_article/1979/

 

Hopefully this will help you work out what still needs to be done.

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‎03-10-2017 03:43 - edited ‎03-10-2017 03:45

‎03-10-2017 03:43 - edited ‎03-10-2017 03:45

A warm welcome to the Community @lovebunny and @SteveH thanks for stopping by.

 

Don't worry, Samsung Galaxy S5 is a compatible mobile device. If your tracker is not receiving texts, I recommend following @MarreFitbit's instructions in the My tracker isn't receiving notifications (Android Fitbit app) post.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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