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Tracker timing is off by 1 hour

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‎04-02-2018 14:55 - last edited on ‎04-04-2018 04:21 by Moderator Alum

‎04-02-2018 14:55 - last edited on ‎04-04-2018 04:21 by Moderator Alum

Just recently when I track exercise (eg a walk or run) the timer starts at 1:00 hour. So if I have done a 30 min walk it registers as 1 hour 30.  Any suggestions please 

 

 

Moderator Edit: Updated Subject For Clarity.

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‎04-04-2018 04:20

‎04-04-2018 04:20

Hello @Clippa, welcome aboard to the Fitbit Community! Certainly this is not normal. However I'm wondering how are you tracker your walk and run? Is this using the connected GPS through your tracker or using the MobileRun feature of your Fitbit app?

 

I saw you have a Charge 2 registered on your Community profile, but I would like to confirm this minor details.

 

In the meantime if this issue is on your tracker, I would recommend a restart. For more details the following post will give you some extra help: How to restart your Charge 2?

 

See you later and let me know if the issue persists.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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