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Trackers is taking to long to sync information

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‎10-23-2017 16:38 - last edited on ‎10-24-2017 06:37 by Moderator Alum

‎10-23-2017 16:38 - last edited on ‎10-24-2017 06:37 by Moderator Alum

It takes 5-7 minutes to sync.  I have bluetooth on, location on and wifi and cellular service.  My phone is a Samsung S7.   In order for it to work, I have to turn my phone off and on.  I usually have to try several times to get it to sync.  Is anyone else having this issue?  Thank you!

 

 

Moderator Edit: Updated Subject For Clarity.

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‎10-24-2017 06:36

‎10-24-2017 06:36

Hi there @melbastar, good to see you have joined the Fitbit Community! I was reading your post and it seems it is taking to much time to sync your information despite you have try some troubleshooting steps in your own.

 

Why don't you give it a try to the following suggested steps here: Having trouble syncing? (here's how to fix this). It might give you some additional help to resolved syncing issues.

 

Hope this helps and for more help stay tuned to the Fitbit Community!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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