Tracking number

[baughhop]

So I ordered a fitbit they sent a tracking number it showed it had sent then now it showes the number invalid

[Odyssey13]

Hi @baughhop  did you purchase the Fitbit directly through Fitbit.com? You'll need to check with customer service to see what's going on.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[baughhop]

I keep getting the run around and I want to actually talk to someone

[Odyssey13]

@baughhop  these are the community forums where members help other members. There are phone numbers I listed above that you can use to speak to a real person.

[baughhop]

I am a member and those number don't work

[Odyssey13]

@baughhop  did you purchase the Fitbit directly through Fitbit.com or through another retailer? Some on the forums have ordered from places that were not Fitbit, so that's why I asked. I'll see if a Fitbit Moderator can stop by to address this with you. None of those contact ways work for you? People are at the phones only during their working hours.

[baughhop]

Fitbit.com why does this concern you

[Odyssey13]

@baughhopsee what I posted above. Sometimes people purchase a Fitbit thinking they are ordering from Fitbit.com and find out the place is not Fitbit. One person reported they got it from Fitbiti, which was apparently a scam hoping people wouldn't notice the misspelling.

[baughhop]

It was on fitbit. I know the difference