Tracking sleep and exercise not saving

[Shantza]

I've been using my fit bit and the app for nearly a year. I just had my fit bit replace because the original died. My app is up to date  (2.39.1).

When I go in to correct the sleep times it looks like it saves, but the next time I open the app is back to the wrong amount of time, usually over by an hour. I also usually add my work outs in on the app, but since Dec. 12 when I add my exercise it doesn't save/display the days. Sometimes when I open the app all of the "lost" workouts appear, but without the day count coming up. Usually they're not there, in app or the webpage platform.

[RobertoME]

Hi there @Shantza, its nice to see you have join us her in the Fitbit Community. Certainly is not a normal behavior from the Fitbit app. I would like to see if is possible you share some screenshots to have a closer look to the issue? It will be super useful to investigate what is happening.

In the meantime I recommend to log out from the Fitbit app (Tap in the Account Tab > scroll down to the bottom and press log out). Once you are out of your account, restart your mobile device and wait until it has loaded again. Go back to the app and give it another try.

I'll be around, keep me updated how it goes.