Trophies are locked on Fitbit app

[Teagansmom]

I am having this exact same problem how do I fix it

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Teagansmom. Welcome to the Community Forums.

Thanks for bringing this to my attention. Let me explain that our team is aware that the badges and trophies aren't available in the Fitbit app and they're working to identify a solution as soon as possible. In the meantime, I'd recommend to try the following steps that have worked for others:

1. Log out from the Fitbit app.
2. On your phone's settings tap on Apps > Fitbit > Storage > Force Stop.
3. Reboot your phone.
4. Open the Fitbit app and log back in to your account.

By the way, I've moved your post to this new thread so you can have more chances to receive help from the Community.

[Octopus11]

I am having the same problem even after following these instructions. The trophies remain locked.

[LizzyFitbit]

Hi @Octopus11. Welcome on board.

Thanks for joining this thread, as well as your efforts while trying the steps suggested above. Let me explain that this issue has been reported to our team and they're working hard to identify a resolution. I understand how you're feeling about not having your trophies available and I'm sorry for this inconvenience. Please know your feedback will be passed along to keep our team informed of the impact to you and other members.

[Yivvy]

I did the steps Lizzyfitbit recommended & my trophies are still locked too. 

[LizzyFitbit]

Hi @Yivvy. Welcome to the forums.

Thanks for joining this thread and trying the steps posted above. I'm sorry you're having this experience with your trophies. Our team is aware of this situation and they're working to bring a solution. While there isn't a time frame for the fix, rest assured that your feedback won't be taken for granted. Please be sure to keep your Fitbit device and app up-to-date as you've been doing so far.

[J.G.7982]

I'm having this problem too. All trophies are locked. Any new tips on how to fix this? Ty

[LizzyFitbit]

Welcome on board, @J.G.7982.

Thanks for joining this thread and letting me know that you're having the same issue with the Fitbit app. Our team is still working to identify a solution as soon as possible. While I don't have further details, be sure to keep the Fitbit app updated to the latest version as you've done so far. I'm sorry for the inconvenience this has caused, and please know this feedback will be passed along to them. 

[Omeoplata]

I doubt  anybody is working on it and therefore it wont be fixed, after a year I would expect that something as simple as this to code would have been solved . 

[LizzyFitbit]

Hi there, @Omeoplata.

Thanks for taking the time to share your thoughts. I understand where you're coming from and I'm sorry for this inconvenience. While I don't have a time frame, please know our team is working hard to get this resolved. Every feedback shared in the forums never goes unnoticed as it helps us to evaluate and improve our products, rest assured your comments won't go unnoticed. 

[woodwardle]

Mine are also locked. I followed the suggested fix, still locked. 

[Omeoplata]

And it  will stay locked as nobody is working on fixing it, contrary to what we get told or it would have been fixed years ago

[LizzyFitbit]

Hi there, @Omeoplata. @woodwardle Welcome on board.

Thanks for trying the suggestions shared in this thread. Let me share that this issue has been reported to our team and they're currently working to get this resolved. I'm sorry for any inconvenience this has caused and please know we'll keep our team informed of the impact to you and other members. 

Thanks again for your feedback and we'll keep working to improve our products, as well as your experience with them.

[Euphrosyne]

@LizzyFitbit this has been going on for nearly two years with no progress. What exactly are your devs doing? Is your Scrum Master in a coma? I work with engineers and developers day in and day out, and if they left a consumer-facing bug unaddressed for two years, they would be fired and we would hemorrhage customers! I'm just about ready to throw my FitBit in the trash and get a smart watch. What a horrible excuse for customer service. 

[Lilbiddy]

@LizzyFitbit  Pardon me while I fall down laughing. The thought that we have any influence on the will of "the team" to resolve any of the things that have been overlooked for years is ridiculous.

[Yivvy]

Idk if this will unlock your trophies, but it worked for me. Last wk. I installed the fitbit app update to version 3.59.1 (I have an android phone) then participated in the work wk. Hustle & my trophies are unlocked. 

[woodwardle]

I just checked and my Fitbit is version 3.59.1. Still all locked trophies. 

[LizzyFitbit]

Hi everyone.

Thanks for taking the time to share your feedback. I understand how frustrating this has been for you, and I apologize for the inconvenience. While there isn't a time frame for the fix, our team will continue working hard to get this fixed. We'll be updating this thread as soon as we have more details on this matter.