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Trouble updating and syncing my Flex 2

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‎06-15-2017 07:00 - last edited on ‎06-17-2017 08:07 by Moderator Alum

‎06-15-2017 07:00 - last edited on ‎06-17-2017 08:07 by Moderator Alum

I have a Samsung S6 phone and I Just got a brand-new flex 2 on Saturday and it has NOT been able to update the software and has not been recording my sleep at all I have tried to uninstall and reinstall the program from my phone but im still having the same issue

 

Moderator edit: Clarified subject

Best Answer
3 REPLIES 3

‎06-17-2017 08:06

‎06-17-2017 08:06

Halo, @massagelady thanks for stopping by! Thank you for your participation in the forums! Woman Very HappyHeart

 

Thanks for reporting the issue you're having and for doing that workaround, please confirm that you've tried the steps provided by our friend @LenaFit to update Fitbit Flex 2 software. If after doing this it won't connect please let me know!

 

I'll be around! Smiley Happy

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Best Answer

‎06-22-2017 16:42

In response to YojanaFitbit

‎06-22-2017 16:42

I have tried all of that and now it is not even registering my footsteps (as a massage therapist i tend to put the "watch" on my bra strap)  but even yesterday i walked with it on my wrist for an hour and it is telling me that I did 0 steps what should i do and how do i do it

Best Answer

‎06-23-2017 10:14

In response to massagelady

‎06-23-2017 10:14

Thanks a million for getting back @massagelady! Too bad that you couldn't record your steps! Woman Embarassed

 

Since your Flex 2 is still having internal issues, I've created a Support Case on your behalf, you should soon receive an email from Customer Support at the email you used to register with the Community forums.

 

Please let me know if you have questions about it! Smiley Happy

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Best Answer