Trouble with Blaze after latest Android app update

[MichelleAlecia]

Ever since the last android update my blaze will not sync correctly and will not sync silent alarms. This needs to be a prioirty fix. Is anyone else having issuse since the latest fitbit app update on Android?

Moderator Edit: Clarified subject

[Fitter_Bitter]

I noticed this also.  A few days ago my alert to tell me my remaining step count for this hour changed from alerting me at 10 minutes before the hour to 25 minutes before the hour.

I wake up, put on the watch, power it on, and it displays the time from the previous night when I turned it off.  Stay that way for quite awhile.  Irritating to say the least.

PLEASE FIX IT!!!

 And, last night at 11:40PM I looked at my watch and it showed to be 2:05AM the next day!!  WTH?!

This used to be a good item, but it is becoming more of a nuiance than a benefit.

[Scanpa]

Mine stopped syncing the clock after I chrged it last night. Tried all the solutions that were posted in the forums, but none worked.

[hiddendelight]

Mine too! I've spent three past fifteen minutes trying to fix it!

[Bill_13]

My Blaze has stopped completely syncing.  Date and time function does not sync and post message "Sync error, please try again".  If FitBit is monitoring this thread, there are numerous postings concerning failure to sync.  When will this be fixed?  This is not a user problem.

[Carebear13]

I have tried everything to get my blaze to sync since I just got it on Friday February 10th.  I can only get the data to push thru to my phone.  I cannot get the watch display, the time or my alarms to sync up?? 

[Rich_Laue]

IVe noticed just the opposite,  with every app or firmware update,  all my trackers are getting better with more consistent syncing. I feel the last app update has the sync process a little slower.

I have two trackers, that have never had to be restarted.

[BrianHoover]

My Blaze suddenly began running 11 minutes slow, won't sync, and is counting stairs I have not even climbed. My app is doubling the stair count. If my Blaze says 9 flights, the app says 18. I didn't even know I got an update. This all started 3 days ago while I was at work. I hadn't even charged it.

[PureEvil]

@MichelleAlecia,

Was this update an update to your android phone or an update to the Fitbit App on your phone.  If the former, try to enable location services on your phone.

On a recent update to Android, Google updated it so that you must enable location services for bluetooth communication to take place, which Fitbit uses to sync with the tracker.

I hope this helps.

[BrianHoover]

My location was set. Nice suggestion though.

Thank you.

[apricetx1]

I am having the same issue using the Android app to sync. Alarms and Clockface won't sync at all, everything else is hit and miss (most of the time I get a sync error).  Location services are turned back on and it didn't help.  Have tried resetting the device, remove device from app and set up as new device, and finally standing on my head and speaking in tongues.  None of these have helped.

[Bill_13]

I found this in another post.  I tried it and it worked.  My Blaze time was off and I could not change the clock face.  Hopefully, it will work for everyone having the sync problem.

1.  Turn off Bluetooth on your phone.
2.  Go into the FitBit app and remove the tracker
3.  Reset your tracker
4.  Turn Bluetooth back on on your phone
5.  Readd the tracker as a new tracker

[SunsetRunner]

Hi,

I'd like to report exactly the same problem. Updated silent alarms will not sync to my blaze. The entire sync process for steps and exercise etc does not seem to complete successfully either. Not sure if it's related the the most recent app update?

Cheers.

[apricetx1]

I think it is related to latest app update.  I checked an mine installed about a week ago, which is when my issues started.

[mylosol]

Okay, wow I'm not the only one having this issue...   I have exhausted everything on these forums trying to get my Blaze to sync...  I was starting to think my FitBit was broken.  If this is a larger problem than just my Blaze then I know I'm not going to have to file for an RMA on my new device *whew*

now if we can just get a fix 

[GTARTech]

This worked to re- sync my time but not my Silent  Alarms.

[Jimbo2765]

---

@Bill_13 wrote:

I found this in another post.  I tried it and it worked.  My Blaze time was off and I could not change the clock face.  Hopefully, it will work for everyone having the sync problem.

1.  Turn off Bluetooth on your phone.
2.  Go into the FitBit app and remove the tracker
3.  Reset your tracker
4.  Turn Bluetooth back on on your phone
5.  Readd the tracker as a new tracker

---

Everyone give this a try. It worked for me first time after restart and changed back to the correct synced data from previous day's. Thanks Bill_13!

[MichelleAlecia]

@PureEvil Thank you for the tip; however, my location is always on. This occurred after the last Fitbit app update I think last Friday (?). Anyways. I shutdown and powered back on my Fitbit as well as toggled location & Bluetooth. Now my Fitbit will sync to the app. Much much slower than before but hey at least I'm not losing data now. However my silent alarms (my favorite feature of Fitbit and one of the deciding factors when I bought my Blaze) still will not sync. I go to the alarms page to sync them, it acts like it will sync but stops and I go back to the home page to see "sync error". Definitely a Fitbit app update bug.

[Fitter_Bitter]

1.  Turn off Bluetooth on your phone.
2.  Go into the FitBit app and remove the tracker
3.  Reset your tracker
4.  Turn Bluetooth back on on your phone
5.  Readd the tracker as a new tracker

This worked to at least get the time right again on my watch.  Wiped out all my progress for today. but hey... as long as it stays the correct time.  Thanks!

[SunsetRunner]

I keep getting errors when I try to sync my blaze.  Then when it finally looks like it's accomplished it, none of the info matches.  This started last Friday for me.