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Trouble

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‎08-10-2022 19:53

‎08-10-2022 19:53

Is anyone else having problems today with your Fitbit device syncing with both the app as well as the website dashboard? It hasn't collected my data since sometime shortly after midnight. I don't want to lose my stats for today. I thought about deleting app and reloading but I was afraid I would lose all data from beginning until now including today's that it hasn't even collected from my watch. I can't even get the website to let me contact support via chat or phone. Is this just a "me" issue or are there others. Any ideas for fixing?? Thanks for any help offered. 

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‎08-10-2022 20:13

‎08-10-2022 20:13

@Daydreamer724 your Fitbit can store a week's worth of data. It's okay if you don't sync today. I understand that you probably do want to sync though. 

 

Have you tried restarting your phone? Sometimes that can get things working again. I would try that before deleting and reinstalling the app. Your old data is saved with your account, you won't lose anything by doing that, BTW. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


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‎08-10-2022 20:13

‎08-10-2022 20:13

@Daydreamer724 your Fitbit can store a week's worth of data. It's okay if you don't sync today. I understand that you probably do want to sync though. 

 

Have you tried restarting your phone? Sometimes that can get things working again. I would try that before deleting and reinstalling the app. Your old data is saved with your account, you won't lose anything by doing that, BTW. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


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‎10-08-2022 12:35

In response to alexthecat

‎10-08-2022 12:35

Thank you 

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