Hi, @bbstar56 welcome to the community, try restarting your "Charge 5", this video demonstrates the process you need at 1:30.
Let us know how you get on by posting here again with more information, is your Charge 5 syncing with the Fitbit app on your phone? if so is it showing a state of charge in the app?
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
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