help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2022 19:53

‎08-10-2022 19:53

Is anyone else having problems today with your Fitbit device syncing with both the app as well as the website dashboard? It hasn't collected my data since sometime shortly after midnight. I don't want to lose my stats for today. I thought about deleting app and reloading but I was afraid I would lose all data from beginning until now including today's that it hasn't even collected from my watch. I can't even get the website to let me contact support via chat or phone. Is this just a "me" issue or are there others. Any ideas for fixing?? Thanks for any help offered. 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-10-2022 20:13

‎08-10-2022 20:13

@Daydreamer724 your Fitbit can store a week's worth of data. It's okay if you don't sync today. I understand that you probably do want to sync though. 

 

Have you tried restarting your phone? Sometimes that can get things working again. I would try that before deleting and reinstalling the app. Your old data is saved with your account, you won't lose anything by doing that, BTW. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎08-10-2022 20:13

‎08-10-2022 20:13

@Daydreamer724 your Fitbit can store a week's worth of data. It's okay if you don't sync today. I understand that you probably do want to sync though. 

 

Have you tried restarting your phone? Sometimes that can get things working again. I would try that before deleting and reinstalling the app. Your old data is saved with your account, you won't lose anything by doing that, BTW. 

Community Council Member

Amanda | Wyoming, USA
Pixel Watch 3, Inspire 3, Sense | Android


Best Answer
0 Votes

‎10-08-2022 12:35

In response to alexthecat

‎10-08-2022 12:35

Thank you 

Best Answer
0 Votes