help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Two issues 1. Can't get my FitBit to sync. Tried all recommendations.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-13-2018 04:55

‎05-13-2018 04:55

Fitbit doesn't sync, tried all recommendations. Also steps is not on dashboard, tried recommendations. Hasn't synced in a month. Frustrated. 

 

Best Answer
0 Votes
1 REPLY 1

‎05-13-2018 16:32

‎05-13-2018 16:32

Hi, @RangerPhil! If you checked your steps tile is not hidden, just doesn't exist, there is a possibility that you might check that could potentially solve both of your problems. Have you checked that your Fitbit is still connected to your account? If not, that could be why (a) it is not syncing and (b) why you do not have a step tile.

MakMak | Community Council

If you find a response useful, please mark it as a solution to help others.

Check out the Lifestyle Forums for ways to get more active!

Best Answer
0 Votes