Unable Sync with My Redmi Note 5 Pro with Fitbit Versa

[KAVITHA]

I recently purchased Fitbit Versa  and trying to sync with my android phone, but every time am getting and following error message "Notification service not running. A phone restart is  required to re-enabled notifications on your tracker." I have restarted my phone more 10 times but no luck, still seeing same error messsage. Please advise on this. Thanks.

[SunsetRunner]

@KAVITHA, I’m sorry to say that I do not see your phone listed as a compatible device.  This means that Fitbit has not tested it yet. Hopefully another Redmi user will post with their experience. Or you can contact Support. They may have more information. 

[SunsetRunner · Accepted solution]

Hello,

I received my Charge 3 a few hours ago and had the same problem. I fixed it by changing the battery saver option for the Fitbit App.

Go to "Settings" > "Installed Apps" > "Fitbit" > "Battery Saver" > change option from "Battery Saver" to "No restrictions".

I also gave the authorization to Fitbit to run at startup by activating the AutoStart option in "Settings" > "Installed Apps" > "Fitbit".

I now receive Call and SMS notifications.

I hope it will work for you too.

Matt

[SunsetRunner]

Thanks for posting, @SunsetRunner! So glad you were able to find a work abound.  I’ve marked it as the Solution so that others with the same problem may find it. You are new to the forums. Let me offer a warm welcome! Enjoy your charge 3! 

[SunsetRunner]

Thank you very much for the Welcome, Carol-B.

I'm glad to join Fitbit's community 🙂

[SantoshSah]

Thanks ikekreham, your solution worked for me. I had the same problem with my Charge 2.

[Shubhram]

It's doesn't work for my charge 3 and Redmi note 5 pro