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Unable to Reset Fitbit Password

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‎08-10-2025 11:22 - last edited on ‎09-05-2025 10:27 by Fitbit Moderator

‎08-10-2025 11:22 - last edited on ‎09-05-2025 10:27 by Fitbit Moderator

I am trying to reset my Fitbit password so that I can log in on a different phone which my Gmail account isn't accessible (Google Pixel 5), however I go to 'forgot password', but no password email reset comes through. I have looked in junk mail and spam, but nothing. Can you please assist. I have an Inspire 3. 

 

Moderator Edit: Clarified subject.

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‎08-10-2025 18:52

‎08-10-2025 18:52

Hey there @ChristieLT, welcome to the Fitbit Community!

I really appreciate you taking the time to share this issue and all the steps you've already taken. Thank you!! 

Thanks for letting us know this situation, please let's try following the steps described here: How do I change or reset my Fitbit password?

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‎09-04-2025 14:28

In response to EstuardoFitbit

‎09-04-2025 14:28

Do you log in through your Google account, or a gmail address.. 

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