Unable to Search for Food (or bar code scan for food)

[Ohkay91]

I am unable to search or scan food items to log them in my fitbit app. I have already force stopped the app and restarted with no resolve. Foods in my recent and frequent lists appear but I'm unable to search for anything new. 

[Lem5]

Same. Started this evening. I have cleared the cache, forced stopped the app, rebooted the phone, logged back in, did the resync. Nothing. Still not working. 

[Wispidr]

Same today. Cleared cache, logged out, force quit, reboot, still nothing. Pixel 8 Pro

[Fosta1918]

Charge 6 not is not allowing me to “search” for food in the food log. I can manually enter items but cannot search for them using either the search function or the upc scanner.

[happylmnop]

100% Agree. Same steps - Forced stop, clear cache, restart phone, checked for updates, uninstall/reinstall, and still nada. All though I'm glad I'm not the only one, still disappointed. Have google pixel and charge 6

[Lem5]

Mine is a Charge 6

[leecen]

SAME!! Force stopped, cleared cache, restarted phone, updated, etc. Still not working! So frustrating!

[realrbot]

this seems the be a reoccurring issue.  trying to log food.  could not scan successfully.  could not search for anything.  can Fitbit post or update their app status if there is a legitimate issue with logging food?

[MPleas]

Same! I tracked food breakfast and lunch but now it says it's down for maintenance.

[Jeb218]

same. Still down 7 hours after it started for me. Did all the same steps as everyone else. Hopefully it will be fixed in the morning.

Moderator Edit: Formatting.

[RichWi]

Happens when you try to scan a barcode too. Saying fitbit is down for maintenance.

Samsung S21 Ultra (Android 15)

App Version 4.55.1

[Mimi0xL]

I'm having the same issue. I've force stopped, cleared cache and even reinstalled the app. But the food database is not showing up. It's N/A and when I click to select there are no options. 

I find the food tracking very glitchy, my calories burned is often not synced with my calorie intake. 

 

[ManuFitbit]

Hello everybody, and welcome to the new members.

Thank you for sharing the details about the issue that you are having while trying to log food items in the Fitbit app. Thanks to those who have tried to resolve the situation on their own.

We are aware of this issue and are actively working on a solution. 

Even if you have already tried some steps, please try the following in the order listed:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

In addition, if you're using Wi-Fi, try switching to mobile data.

Also, confirm that your Fitbit app is syncing correctly. 

[Mimi0xL]

I have tried these steps, and syncing is working. But the food database still isn't loading. 

[Starshipraleigh]

Same story.  Galaxy A35.  Doesn't do search.  Was fine several hours ago.  Have done everything except clear data.  Cleared cache.  Auto updates.  Did app stop force quit. Turned wifi off.  Tried muttering obscenities.  Still Nadal.

[Jeb218]

I had already tried all of those. Issue persists. Syncing still works. Just can't search for new food by barcode or the search box

[Bmathis1]

Same SMH can't log in lunch or dinner 

-Galaxy S25 

[Illy65]

Food database down in New Zealand.

Frequently Used, Recently Used and Custom items show, but cannot search.

When I scan the barcodes it says Fitbit is down for maintenance.

[KABeardow]

None of these steps work and all was fine with my food database and barcode scanning before I updated to the latest 4.56 (45640025) version. 

[jwheel83]

I'm having the same issue. It started earlier today for me too. Tried all the steps without fixing the problem.

[Mikata]

Same, No data appears when trying to find items, even basic things like eggs, fruits and veggies.  Can’t log any of that information.  Tried updating app, force quitting.  App doesn’t seem to query the backend for the food lookup.