Unable to Search for Food (or bar code scan for food)

[Ohkay91]

I am unable to search or scan food items to log them in my fitbit app. I have already force stopped the app and restarted with no resolve. Foods in my recent and frequent lists appear but I'm unable to search for anything new. 

[bevcla]

I have done all the above including un- installing the app and reinstalling still no joy. 

[Alstms1989]

Ohhh no. I’m so sorry you lost that. Hopefully you will get it back. 

[ggpool]

Everything is synching. The data base for food lists outside my local stored items is not reachable. 

[MarcyB123]

4:50 EST on 11/7/25 and it’s *STILL* not working. Been quite buggy lately. Starting to reconsider Fitbit after almost 3 satisfied years. 

[bevcla]

I have just uninstalled and reinstalled 9pm UK time on the 7th still not working 

[Wsmith1]

None of these things are working. Do you have an ETA on the fix?

[Beowulf98199]

I followed all the instructions, and did as much as I could to restart, reload, and work around. Nothing worked. I tried logging in my food on the desktop dashboard only to discover it was abandoned by Fitbit in 2024. The fact that we as consumers can't get answers that help makes me reconsider using Fitbit anymore. I'm saying this not to complain, but hopefully someone with any authority will read this and realize they need to take care of the client. Might as well switch to an Apple Watch. Too bad, because I've been a brand loyalist up until now. Cheers!

[Ohkay91]

Someone continues to mark Manufitbit as the best answer. Why? That answer has not resolved the issue for anyone...I've removed it as best answer again for that exact reason. 

Give us a timeline on when this will be resolved. Acknowledge that it is something on Fitbit's end. Stop making us jump through hoops performing the same, "turn it off and back on again," advice. 

Seriously, this is not how you treat people that pay for your devices and subscriptions. 

[cdn73]

Able to log food twice from list since 6:03 pm EST. Hope it lasts.

[IngeS2981]

Looks like it's back!! 

[JP1963]

You are an IT departments dream client with all the info provided! Great job! I was quality assurance Management for 25 years in a high profile industry. I agree with your assessment on rushing to deploy. I was a  hard NO or I would tell them I wouldn’t sign off. 

[KrBA]

There was an update today. I was hopeful it would fix this issue; no luck. Hopefully, they’ll get it sorted out soon. It appears to be a widespread problem.

[Trmarti]

Looks like it’s back online! Hopefully it sticks. I could hang with issues if I had an eta on resolving the issues. Or, at the very least, acknowledgement that something was wrong and being worked in. Please improve your customer service, Fitbit. I too have been a loyal brand user, but customer service (or the lack thereof) often influence where my family and I spend our money. 

[GingerBM]

Yes! I was just now able to finishing adding new food items to yesterday! 

[Wsmith1]

It is fixed!

[EstuardoFitbit · Accepted solution]

Hi everyone!

I'm glad to inform you that this issue has already been official fixed.

If you're still encountering being unable to log food you can restart your phone and everything should be working correctly.

We look forward to get you back on track.

[KrBA]

Thanks for the head’s up! It appears to be working here, too.

Sent from Mobile. This increases the unintentional typo factor.

[Saegerc]

I logged in to the app on 11/7 at 10pm EST and now see the food databases are restored in settings. Yay!

[SandyMeMe]

My search tool is now working, however, now I can't scan food.. smh

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[SandyMeMe]

Mine are too. But now I can't scan food. Smh

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