Unable to Search for Food (or bar code scan for food)

[Ohkay91]

I am unable to search or scan food items to log them in my fitbit app. I have already force stopped the app and restarted with no resolve. Foods in my recent and frequent lists appear but I'm unable to search for anything new. 

[Lem5]

I can't scan anything either.

[Steĉjo]

Thank you! 🙏

[federico.tona]

Food database now working but food customization not yet possibile. One more bug... cannot change title of sport activity once recorded

[Egrana21]

Food database now working, but still can't create new foods. Honestly enfuriating.

[federico.tona]

Reboot and reinstall app but food customization still not working. And still cannot change title of sport activity once recorded (seems you can save the name change activity opening the specific activity but once modify in the main screen appears a generic sport activity

[Banut]

it start working again think it was people trying to update things
that don't need to be updated

[Besenovsky]

Dear Fitbit Support Team,

Although the food database issue was reportedly resolved as of November 7, 2025, I am still unable to access it. I’ve followed all the recommended steps — rebooting my iPhone, logging in and out, force-quitting and reinstalling the app, again restarting the phone, and even resetting via USB. Despite this, I can only add custom foods; the database search remains unavailable.

My recent, frequent, and custom foods appear correctly, which suggests the outage has not been fully resolved on Fitbit’s end. This recurring issue with the food database is disappointing, especially given Fitbit’s reputation and pricing. The ecosystem feels increasingly unreliable, which undermines the overall value of the platform.

Please escalate this issue internally so that users can regain full access to the food database as soon as possible.

Thank you for your attention to this ongoing problem.

[KABeardow]

That’s really strange. Mine is now working fine on my iPad.
K
Sent from my iPad

[SandyMeMe]

I still cannot scan food. Has this option been taken away?

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[Cunundrum]

Seems to have been fixed a few days ago.

[Besenovsky]

Dear KAB I would appreciate your sharing with the community what steps you took to resolve this issue. As you can see from my post, I thought that I had tried every possible work around. Please share and thanks for your reply. 

I note that you are a jogger, I cycle and it would be ideal to have my fitness tracker broadcast my heart rate to my bike computer via ANT+ or BT but Fitbit devices do not support  broadcasting heart rate so I need to use a chest strap, which is an annoyance. 

If I cannot find a workaround to this continuing food database problem coupled with the fact that Fitbit doesn't allow heart rate broadcasting I am considering switching to a Garmin Vivosmart which allows HR broadcasting and reportedly has more accurate heart rate and fitness tracking.

I will miss the AMOLED screen, but hey, you can't have everything right?

[JuanFitbit]

Hi everybody! Thank you for your messages and feedback. 

I'm glad to read that this has been solved for some of you.  For all other, that still are having this issue, please make sure that you have the latest Fitbit app installed. 

We will release a new app update in the next few days. Please keep an eye open for it. 

Le us know if after the update the issue persists. 

[Steĉjo]

Thanks for the update.

Steĉjo



*“The central defect of evil is not sin*

*but the refusal to acknowledge it,”*

*Author ~ M. Scott Peck ~ Aŭtoro*

*“La centra difekto de malbono ne estas peko*

*sed la rifuzo agnoski ĝin”.*

[leahavas]

no it’s not. It worked for a day and now it isn’t working again. Try deleting, reinstalling and didn’t work 

Moderator Edit: Formatting.

[Banut]

new update coming out the reason for all this problem. they are trying
to fix something that don't need fixing

[SandyMeMe]

Something needs fixed..I can search foods now but still can't scan foods, as many others can not either

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[Jeb218]

What about creating custom food items? It still seems to be broken 11 days later. I've uninstalled and reinstalled the app a few times. I can't log all of my food because I can't create items that don't exist in the database yet.

[SandyMeMe]

I was having the same issue. This morning, I deleted the app. Rebooted my watch and phone. Then added the app back and now it's working and my scan food is working again. Go figure. Smh

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