Unable to Search for Food (or bar code scan for food)

[Ohkay91]

I am unable to search or scan food items to log them in my fitbit app. I have already force stopped the app and restarted with no resolve. Foods in my recent and frequent lists appear but I'm unable to search for anything new. 

[Sean_in_sd]

Still a problem

[bebee]

This is not true. It's not fixed!!

[Bellard12]

I was able to put in my breakfast, then when I go to enter my lunch, it deletes foods I’ve already added. I have entered it a thousand times today and same thing happens. Food keeps getting deleted when I enter a new food item. Very annoying and not helpful when I’ve used this app to lose weight. 

[Lnhanson1]

Same thing happening to me! Only letting me add one food item then the next one overrides it and deletes it, or it won't let me add anything at all. Restarted, uninstalled/reinstalled, cleared cache, made sure everything was updated, and nothing. So frustrating 

[ramshacklepantr]

Yeah... I think this is a new issue, but I just started seeing this today. Updated and same thing. Add some food and then another disappears. Like, I can see it disappear. 

[sheryl0830]

Same issue! Very frustrating !
Sent from my iPhone

[Lem5]

Mine is still not working.  Same problem as earlier.

[SandyMeMe]

The most frustrating thing about this is there is no customer support. They should be sending out notifications on what is wrong and a plan to fix.

Get Outlook for Android<>

[IngeS2981]

I agree. There is no support. I honestly think they want ro phase
out.fitbit since Google took them over.

Inge L. Sexton

[IngeS2981]

It WAS fixed. I originally posted this in October or November... its having
the same issue again. Shame bevause fitbit used to be the best tracker.

Inge L. Sexton

[ggpool]

I’m really starting to hate Fitbit.  I miss the “old days” when products were properly beta tested before release.  I just want to be able to make sure I eat enough food and vitamins to remain healthy and strong and Fitbit is no longer helping.  I’m too skinny and hate the messages telling me to work out more.

Sorry to rant, but I don’t know how to get google to hear me.

[SandyMeMe]

I get ya. What really upsets me is the lack of customer support.. With an outage, CS should be keeping their customers updated.

Get Outlook for Android<>

[ggpool]

I’m using iOS too and only the first item that I logged at 7:30 this morning Pacific time has stuck. It doesn’t matter which path I take to add food.

Sent from my iPad

[ggpool]

I agree!
Sent from my iPad

[MaggieB20]

I have the same problem now too.  Entries disappear. 

Android Samsung Galaxy S24

All apps and OS are up to date.

[Pleasejustfixit]

This issue is most definitely not fixed! I log my food and some stays there while other parts disappear from the log within seconds. This is getting exhausting!! I have deleted the app. I have restarted my phone. I have done ALL THE THINGS!! Please Just Fix It! 

[Steĉjo]

I agree.. I started out with the One and loved its accuracy. I also loved
being able to do input on my computer, which is easier for we than the
tiny smartphone keyboard.

I wish there on alternative.

Sent from Google Pixel XL

[KrBA]

Yes, this appears to be a new issue. Updating the app did not resolve it. It started yesterday (Dec 4); my breakfast items logged okay but nothing after that. This morning, no information is being retained and the macronutrient wheel is grayed out. 

[Brud1455]

Same behavior here. Second major outage bug this month put in the data and it disappears. Google mus...

[Brud1455]

Happening to me exactly as you describe. Put in the data and the display
removes it. during it till tomorrow morning to get fixed, then going to a
new app. This is the second major outage bug in less than a month. This is
intolerable. Google must really hate Fitbit at this point to do this to it.