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Unable to Sync and steps counter is missing

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‎08-05-2017 00:37 - last edited on ‎08-07-2017 06:40 by Moderator Alum

‎08-05-2017 00:37 - last edited on ‎08-07-2017 06:40 by Moderator Alum

Hi. I have lost the steps icon on my dashboard. .lost when trying to get it to sync.  Still won't sync and to add to frustration, can't get step counter back. Only had device less than a week.  Not happy 😞

 

 

Moderator Edit: Updated Subject For Clarity.

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‎08-07-2017 06:39

‎08-07-2017 06:39

Hello @Jac66, let me give you a warm welcome to the Fitbit Community. I believe I have  an idea of what could be the reason why you are not able to see the step counter on your Dashboard.

 

I was reviewing your Community profile and I'm not able to see any tracker paired. So this give me an idea of this cold be the source of the issue. Make sure your tracker is visible in the right upper corner right next to the account tab. (see example below)

 

Screenshot_2017-08-07-07-36-02.jpg

 

 

If you are not able to see this icon, then proceed to set up your tracker on your account. For more directions the following post will be a great help.

 

Hope this get you back on track. Let me know if the issue persists.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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