Unable to Sync

[Kristina26]

I can't get my fitbit to sync. My Bluetooth is on but it just keeps giving me an explanation mark. Can someone suggest something I can try?

[Janhenson]

I can't get mine to sync it just stopped

[Kristina26]

I get it. When I held the exclamation point down, it said can't find tracker. We may have to call in not unless someone on here can help us.

[Bill68]

I'm having the same problem hasn't synced since 3:43 yesterday, I've tried everything, uninstalled the app multiple times, Bluetooth and phone on and off multiple times, reset the tracker multiple times and still nothing. I sent an email for help and have not heard back.

[StephanyV]

I too would like an explanation. This has happened to me before. It was only solved when I got a new phone and had to set everything up again! I really depend on this app.

[Kristina26]

Bill, please let me know when you hear back. Mine won't sync since 4:04
yesterday. Maybe it's something on their end. Thank you in advance.

[Bill68]

I still haven't heard back, but I unattached my tracker to the app and to the Bluetooth, then set it up as if it was a brand new tracker and now I can sync..perhaps try that...

[genericscissors]

i had the same issue yesterday.  i restarted my phone, didnt work.  i uninstalled the app, didnt work.  i removed my tracker, didnt work.  i finally shutdown my blaze then turned it back on and toggled my bluetooth off/on and it finally started working.  i think it was more just restarting the blaze.

[Kristina26]

Thank you. I will try it now. 🙂

[ErickFitbit]

Hey everyone -- If you're experiencing issues with syncing, I recommend trying out this troubleshooting flow. Let me know if you get stuck at any point in the process and please share screenshots or pictures of any error messages you may receive while at it. Keep me updated.