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Unable to access the Fitbit app

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‎03-03-2020 07:07 - last edited on ‎04-26-2020 12:41 by Fitbit Moderator

‎03-03-2020 07:07 - last edited on ‎04-26-2020 12:41 by Fitbit Moderator

Last Friday I had a message on my mobile requesting to sync my fitibit as a workweek hustle had just ended. On opening app icon it requested my password and email, which I thought was a little weird. I added both of these to be met with an error message saying that one or both was incorrect. I requested a password reset, and it said it had sent one to my email. I checked inbox, spam and trash, but there were no password email reset messages. I deleted the mobile fitbit app and reinstalled through google play. And tried again, again and again. Now my fitbit ran out of battery, I charged up and now the date and time is showing incorrectly, its a waste for it to be sat on my wrist. I contacted fitbit customer services and they say there is no email account registered to my fitbit? Which is strange as I sending this message via the pc which has allowed me to log into my fitbit dashboard. Any help, please :{

 

Moderator edit: updated subject for clarity and removed label

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‎04-26-2020 12:53 - last edited on ‎05-24-2024 15:16 by Fitbit Moderator

‎04-26-2020 12:53 - last edited on ‎05-24-2024 15:16 by Fitbit Moderator

Hi @ZoeStockdale. Welcome! It's great to see you here in the forums and I'm sorry for the delayed response.

Thanks for bringing this to my attention, as well for the time spent with our team. I understand how you're feeling about not being able to log in to your account and sync your data, and appreciate your efforts on troubleshooting this situation prior posting. I got in touch with our Support team on your behalf and I was told that they've reviewed your case and provided you with assistance via email. Please keep an open communication with them and if you need anything else, let me know.

By the way, I’ve moved your post to the Android board as there are more chances for you to get an answer to your post here, and to keep our forums organized.

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