Unable to add custom foods - no serving drop down menu -

[Rtkat3]

I'm still not seeing the drop-down arrow for serving sizes in the custom food area @MaCrisGBFitbit.

Moderator edit: clarified subject.

[Hello2323]

I'm still not seeing the drop-down either - latest version of the app on a Pixel 7a.

Thanks

[JuanFitbit]

@Hello2323 @Rtkat3 Thank you for your replies and information. 

If you touch where the servings should be displayed, isn't the drop down arrow there, even if this is not visible?

Meaning, a long time ago, we had the issue that the arrow was there but it was invisible. 
Or there is no arrow at all in the Fitbit app. 
Could you be so kind to attach a screenshot on your replies so that our team knows where to look at?

[Rtkat3]

I tried to do that and the picture was deemed too big. I can't say if there's a way to adjust the size as I attempted that.

[Hello2323]

If I tap around near the serving size field I do see a drop down. However I can't interact with it and it contains no values or at least I can't select anything. It's hidden unless you find it by tapping around on the screen.

If I try and save the custom food without entering details as soon as I enter this screen, it gives me the appropriate error stating the required fields. Once I've entered all the other fields it then fails silently with no error. 

Hope this helps.

[Rtkat3]

That is the same thing that happened to me as you described it @Hello2323. Now do you know what we are talking about @JuanFitbit and @MaCrisGBFitbit?

[nerdpower13]

That is exactly what mine does too @Hello2323.

[JuanFitbit]

Hi everybody! Thank you for your replies and screenshots. 

I moved all the posts about this, to have a better overview about this and avoid any further confusion. 

In order for our team to investigate this, could you please provide us the brand and model of your phone, the operating system version as well as the Fitbit app version you have installed. 

(eg. Pixel Phone 6 Android 12 App 4.56., iPhone 15 iOS 18.2, app 4.55 etc. ) 

[nerdpower13]

Pixel 9 Pro XL

Android 16

Fitbit Version 4.56

[ValRae]

I have the Pixel 7

[AmyVL78]

I can’t add a custom food - or when I do it doesn’t save it and is not listed. 

iPhone 13

iOS 18.6.2 (22G100)

Fitbit App Version 4.58

[JuanFitbit · Accepted solution]

@AmyVL78 @nerdpower13 @ValRae Thank you for your reports and information. I've pass it to our team so that they take it into consideration when working on a solution for this. 

Hopefully this gets solved soon. 
We will be updating the thread as soon as we receive further info. 

I'll mark this post as Best Answer so other users who visit the thread know that we are working on getting you all back on track .

[Izzy_serious]

I also have had an issue with creating custom foods. It will allow me to input the nutrition data and information, but the when it comes time to "save custom food," the button goes dead and doesn't finish the process of adding the custom food.

Galaxy S24 Ultra, Android 16. Fitbit  version 4.58

[Langerent]

Same here.  I can not add any custom foods.  I have done all of the requires items to repair, clear cache, close app, reboot, make I have the most updated app, stand on one foot, pray, etc..

Galaxy 22s, App version 4.58

[JuanFitbit]

@Izzy_serious @Langerent , Thank you for your messages and efforts. As stated before: our team is aware of the issue and is working on it. 

Hopefully this gets solved soon. We will update the thread as soon as we get more info. 

[Lisadiserens]

Can't edit or add custom foods. Nothing but problems on fitbit app for quite a while now. Very disappointing to be paying for premium and it doesn't work 

[Musselman427]

Apologies for being a bother but the serving size issue is still not resolved. 

[14Chris22free]

I found that having to tap the very top of my mobile phone enabled this
feature. There's two selections that are really jammed together at the top.
Or perhaps you can try reinstalling the app and see if it fixes the issue.
Make sure you backup your data first if you do that. I actually just had
this happen to me this morning as well.

ᛈᛏᛇ

[JuanFitbit]

@Musselman427 @Lisadiserens Thank you for your messages. and feedback. 

@Musselman427 , No need to apologize, we appreciate your comments and letting us know that the issue persists. . We'll be more than glad to have a look at it. 

@14Chris22free Thank you for sharing your insights and experience. Could you attach a screenshot with the 2 selections you mentioned, so that our team has a reference where to look into? We would appreciate your collaboration. 

[Langerent]

Same here.  Nothing has changed.