Unable to add custom foods - no serving drop down menu -

[Rtkat3]

I'm still not seeing the drop-down arrow for serving sizes in the custom food area @MaCrisGBFitbit.

Moderator edit: clarified subject.

[Musselman427]

Thank you... I uninstalled the app and reinstalled it. Problem solved 😁

[AmyVL78]

I STILL cannot add custom foods. Can I please have this issue resolved somehow? It’s getting so that using my Fitbit app is completely pointless. This has been going on for well over a month for me. Please do something!

[ValRae]

I've been having this problem for several months.  Probably six or so.  I've uninstalled/reinstalled, cleared cashe, et cetera. I have given up and just use the add calories bar.  On mine, the dropdown menu shows up but when it comes to hitting the "save custom food" bar, nothing, nada.  It's quite frustrating.  I really wish they would fix this!

[Musselman427]

Try uninstalling the app and then reinstall it. That solved the problem for
me.

[AmyVL78]

I have had a Fitbit for many years and I’ve been a very loyal customer and unfortunately, you just lost me (and all of the people that I have recommended your products to) as a customer. I went through all the steps you recommended (logging out, uninstalling the app, turning off my phone, reinstalling the app, clearing the cache) and nothing helps. I even tried installing Fitbit on my son‘s iPad to see if that was any different, but it was exactly the same. This has been going on for months now. I am moving over to my fitness pal. It saddens me that the issues with Fitbit have gotten this bad and not been resolved for such long periods of time.

[Musselman427]

It worked for me. Must be you... switching apps isn't going to hurt them,
no need to announce it. See ya...

[AmyVL78]

Thank you for the loving and supportive answer. I’m glad it worked for you. Unfortunately, there are a lot of us on here who aren’t so lucky. Wishing you all the best in your clearly blessed life.

[Musselman427]

My life is indeed blessed. My Fitbit app works. You have yourself the
finest of days and enjoy your new app.

[Jess_015]

Hello, still a problem on my side. I did all the step mentioned by the other users and anything change. 

[JuanFitbit]

@Musselman427 Thank you for sharing your experience and tips. 

@AmyVL78 @Jess_015 Thank you for your efforts and messages. 

We will be releasing a new app update in a few days. Please keep an eye open for it. After installing the update please let us know if it solved the issue or if it persists. 

[ChristosD]

Thanks for the update, Mod. This definitely looks like a widespread issue rather than an isolated bug, especially since it’s reproducible across different devices. It would be great to get an official confirmation or a changelog after the update to know exactly what was fixed.

[AmyVL78]

Just downloaded the new update and sadly my last hope has now been squashed. Still not working. I still can’t input new custom foods or edit old ones. 

[JuanFitbit]

@ChristosD Thank you for your comment and reply . 

@AmyVL78 Thank you for keeping us updated and letting us know that the issue persists. I'll let our team know. 
Could you please let us know the model of your mobile device and the version of the operating system , so that our team can take this info into consideration. 

( eg Pixel Phone 6 Android 15, iPhone 15 iOS 18.5.2)  

[AmyVL78]

I’ve already given this information, but here it is again:

iPhone 13 mini iOS 26.2

[siegmann]

Adding a custom food still doesn't work for me. I can enter all the information except the units for serving size, but when I press "save custom food," nothing happens. I have a Pixel 8 and am using version 4.60. I tried uninstalling and reinstalling the app, logging out and back in, and still cannot add a custom food. 

[Jess_015]

Still doesn’t work for me either, iPhone 12 Pro Max IOS 26.2, version 4.61 for the app. 

[picklezilla]

Hello, any update on this? 

[JuanFitbit]

Hi everybody! Thank you for sharing your info. 

I've passed it to our team and they are still looking into this. 

Hopefully this gets solved soon. 
I'll be updating the thread as soon as we get more info.