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Unable to add friend

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‎06-17-2020 18:08

‎06-17-2020 18:08

I have a friend who just recently got a FitBit and I am unable to add her as a friend - I've tried using her email address and user name. She also is unable to add me. Help!

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‎06-19-2020 11:14

‎06-19-2020 11:14

Hi @Sherum1987, welcome to the Comunity Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Also, please check: How do I connect with friends on Fitbit? and let me know if the issue persists.

 

Keep me posted. 

 

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