08-28-2017
16:49
- last edited on
08-29-2017
04:56
by
RobertoME
08-28-2017
16:49
- last edited on
08-29-2017
04:56
by
RobertoME
I am unable to find all my Facebook friends email and contact information
Moderator Edit: Updated Subject For Clarity.
08-29-2017 04:49 - edited 08-29-2017 04:55
08-29-2017 04:49 - edited 08-29-2017 04:55
Hello @AnaNG, welcome aboard to the Fitbit Community! I'm wondering if you have connected your Facebook account with your Fitbit account? Or if you negate the access to your contact list in your privacy settings?
From the Fitbit app:
Tap or click Add Friend.
Choose how you want to connect with your friends and follow the on-screen instructions. Here you can add friends from your contacts, Facebook and via Email.
If you haven't connect Facebook then select the tile and press "Connect Facebook"
If your Fitbit and Facebook accounts are linked and you aren't seeing any friend suggestions, there are a few reasons why this may be:
1. Your Facebook friends do not have their accounts linked.
2. Your Facebook friends do not use Fitbit.
3. If you previously ignored the friend suggestion, it will not reappear.
If you're using Android Marshmallow, make sure you have granted the Fitbit app access to the requested features of your mobile device.
If you deny the Fitbit app access to a mobile device feature, you can go into your device settings later and grant permission. Though each device is different, on many Android devices you can do this by tapping Settings > Apps > Fitbit > Permissions.
Also keep in mind you have store the email address of your friend's Fitbit account in order to appear in your contacts.
You can sent a manual request by entering the email address, if is not listed the person as a suggested friends.
Hope this helps, see you soon!
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