Unable to agree privacy reminder

[Leiperc100]

I have received a privacy reminder on my Samsung s7edge  phone but the agree button is not highlighted so I can't get past it. I have reinstalled the fitbit app. I have Bluetooth on. Rebooted my phone but nothing is working. 

Any ideas anyone?

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello there @Leiperc100, good to see you one more time in the Fitbit Community! I saw you are seeing a privacy reminder, which despite trying different solution you are not able to accept to past it. Would you mind to share a screenshot of this message you are seeing? This will give me more context to give you a solution. If you need help uploading a screenshot, this post will serve as a reference.

In the meantime perhaps this will give you a help: log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

I'll be looking forward to your response. See you soon!

[Leiperc100 · Accepted solution]

I've sorted it. I logged out and downloaded app and logged in on a freinds phone. The button was then highlighted which allowed me to accept the privacy. I then logged back in on my phone and 'hey presto' it worked. I was quite pleased with my initiative 😂.

Get Outlook for Android

[SunsetRunner]

Jag har samma problem med integritetsgodkännandet och synkning. Börjar tröttna på alla problem med denna app🙄

[Goyzee]

I gave the same issue. Got it button is greyed out ad the screen disappears very quickly. I tried your solution with deleting cache en force stop app, but no result unfortunately

[SunsetRunner]

I could agree on the terms at the webpage, but it still does not sync

[Leiperc100]

I logged out of ap on my phone and logged in on my partners phone the button wastheb highlighted on his phone so I accepted agreement then logged out of his phone and back into mine ......that worked

Get Outlook for Android

[SunsetRunner]

Did that...

[Leiperc100]

Get Outlook for Android

Did that work for you?

[SunsetRunner]

NO, it didn't

[Goyzee]

I saw in another topic that you can also accept the terms online. I did that, but still get the message in the app....

[SunsetRunner]

I did to. But i don't get the message in the app anymore. But it doesn't
synk...

[tomask1975]

Hello,

unfortunately I have the same problem. I've tried your solution, and also the same trick with another mobile. Doesn't work. I accepted the terms on webpage also - doesn't help. Button is still grey and screen disappearing very quickly.

It was OK during first month but then... This thing makes me unhappy user right now. 

[Leiperc100]

Sorry can't help you any further. I suggest you contact manufacturer of fit bit. But I know how frustrating it is as it took me ages to find a solution. Good luck
Carrie

Get Outlook for Android

[SunsetRunner]

Hi 

Same issue for me also

I did all you said and account keeps going back to the agree page.

It is not highlighted and unable to continue

Many thanks

Alan

[Keith3000]

Please tell the developer this bug is cause because the app expects users to scroll to the bottom of the terms screen. I had this problem because my resolution is high enough that the entire terms screen is shown, therefor you can not scroll, therefor the agree button never becomes active.

I worked around the issue by decreasing the screen resolution on the phone (under power saving features). This then allowed me to scroll down and enable the button. Fitbit, buy your testers some better phones please.

[SunsetRunner]

Many thanks for your helo with this.....makes my blood boil

Al