Unable to change calorie burn goal

[Gamerkuro]

I've been trying to change my goal for my daily calorie burn and everytime I do it keeps saying fitbit.com down for maintence. I've cleared the cache for the app, forced stopped it, and eve unistalled and reinsalled it and it keep saying the same thing.

Is there other way I can change my calorie goal? Like using the website or something?

[Colinm39]

..@Gamerkuro Welcome... If you used the Premium Trial that happens to me because I'm still using Premium.?

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@Gamerkuro wrote:

I've been trying to change my goal for my daily calorie burn and everytime I do it keeps saying fitbit.com down for maintence. I've cleared the cache for the app, forced stopped it, and eve unistalled and reinsalled it and it keep saying the same thing.

Is there other way I can change my calorie goal? Like using the website or something?

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[Gamerkuro]

I did do the premium trial but that ended weeks ago. I don't understand why that will make me unable to change my calorie goals.

[Colinm39]

@Gamerkuro There is an issue with the Premium Trial after you cancel and @ErickFitbit will communicate witjh you after you send him a Private Message at this link..

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@Gamerkuro wrote:

I did do the premium trial but that ended weeks ago. I don't understand why that will make me unable to change my calorie goals.

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[Roadragemustang]

 Am having same issue here and nothing is working something changed my calorie goal don't know if it was the Fitbit premium or what but I have been trying to change it back since Saturday and it does same thing I did in the app and also tried on the regular one it's totally frustrating me

[Roadragemustang]

How do I cancel the premium trial

[Colinm39]

 @Roadragemustang Welcome... Unfortunately you can only change your calorie burned goal on the Web.  You adjust your Activity Calories Goal and then your Total Calories Burned goal will be your BMR + Activity Calories Goal

[Roadragemustang]

Like the regular Fitbit .Com u mean I tried that and it changes back to that crazy amount when the premium trial runs out will it be back to normal

[Colinm39]

@Roadragemustang Send a private message to Erick from the link below these posts. He has been very helpful for this issue.

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@Roadragemustang wrote:

Like the regular Fitbit .Com u mean I tried that and it changes back to that crazy amount when the premium trial runs out will it be back to normal

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[Roadragemustang]

@Colinm39 and thanks so much for the help on that I appreciate it!

[Roadragemustang]

Also @ErickFitbit thanks for the help it is much appreciated I got it fixed!😀

[Colinm39]

@Roadragemustang@ErickFitbitGreat news.. from all parts of the globe we can come to a resolution.. Thanks again  Erick