Unable to change clock face

[acmemass]

Hello, 

I can't update my versa clock face because of an error message saying the app and versa need to have the latest updates.  I looked at some other clock faces and some of them don't have this same requirement for some reason. 

I have checked both the app and the device and believe they are both updated.  Per other forum directions I tried reinstalling the app, restarting my versa, disconnecting bluetooth and wifi and reconnecting but nothing has worked. All day sync is on.  The directions on this forum for updating the versa are not helpful.

This is a small issue but a very annoying one! Please help. 

Thanks!

Andy

Moderator edit: Subject for clarity

[RicardoFitbit]

Hello @acmemass, welcome to the Community Forums!

Thanks for bringing this to my attention and for troubleshooting your device prior to posting too, I understand how annoying this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you received such message? If you haven't already done so, I recommend you to check if the Android version of your mobile device and the Fitbit app are up to date. 

Keep me posted.

[acmemass]

I have a Samsung s9.

It has said the same message for the last week. 

I have uninstalled and re downloaded the app many times so I would assume it's the updated version. I don't know how to update the actual device,  it's on version 32.33.1.30.

Thanks! Andy