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Unable to change clock faces or install apps.

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‎11-09-2021 01:49 - last edited on ‎11-15-2021 12:40 by Fitbit Moderator

‎11-09-2021 01:49 - last edited on ‎11-15-2021 12:40 by Fitbit Moderator

Unable to change clock face or install app through Fitbit app from my android phone. I am using Pixel 5 with Android 12. Whenever I go to Fitbit app to change clock face it shows same error "No internet connection" 

 

The support team was supposed to email me but still nothing from them.

 

Moderator edit: updated subject for clarity

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‎11-15-2021 12:39 - edited ‎11-15-2021 12:39

‎11-15-2021 12:39 - edited ‎11-15-2021 12:39

Welcome to the Fitbit Community, @Chirag.gandhi.

 

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

 

I noticed that Customer Support has provided a response via email. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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